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RESOLUTION MATTERS Serving the Generations... For Elders, Families and the Professionals Who Care RESOLUTION MATTERS is dedicated to professional conflict resolution services including mediation, mediation training and problem-solving consultation, to enhance the lives of elders, their families and the professionals who serve them. When an elder experiences life transitions, it is natural for the elder, the family and the professionals who serve the elder to be confronted with many challenging decisions. When decisions about life essentials such as housing, healthcare, finances, safety etc. are necessary, family history and family dynamics are in the forefront. Conflict may ensue. Finding solutions can be a drawn out and depleting battle OR a powerful motivator for all the stakeholders to come together and discover their best options for resolution. RESOLUTION MATTERS offers early intervention that prevents litigation OR facilitates settlement options after litigation has commenced.
WHAT IS MEDIATION? DEFINITION: Mediation is a facilitated discussion, dialogue or negotiation and the mediator acts as the facilitator. As a neutral outside party, the mediator has no authority to make or impose any decision upon the parties. The power to (1) decide to resolve the dispute and (2) upon what terms, rests entirely with the parties. The mediator’s role is to create the best possible process and environment for finding a resolution to the problem between the parties. STAGES IN THE MEDIATION: There are several stages in the mediation process. Stage 1: The mediator makes an introductory statement, sets guidelines for the mediation and inquires of any special needs that the parties might have during the mediation. Stage 2: Each party describes the situation as that party understands it while the other party just listens and takes notes. Stage 3: The mediator creates a list of concerns that need to be addressed during the mediation. Stage 4: The mediator meets with the parties, sometimes together in a “joint session” and sometimes separately in a “private caucus” for the purpose of identifying further the needs, interests, goals and desires of everyone. Stage 5: Options for resolution are explored with both parties. Ideas are proposed and accepted, rejected or modified until agreements are reached. Stage 6: The agreement between the parties is finalized and memorialized either at the mediation or with the involvement of attorneys to assist in the drafting of formal documents. BENEFITS TO MEDIATIONq MEDIATION IS TIME EFFECTIVE q MEDIATION IS COST EFFECTIVE q MEDIATION IS CONFIDENTIAL q MEDIATION CONSIDERS BOTH LEGAL AND NON-LEGAL INTERESTS OF THE PARTIES Resolution Matters Serving the Generations Elders Families and the Professionals Who Care We Provide Mediation, Training and Problem-Solving Consultation
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copyright Lynne Bassis © 2003-2007
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